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Improve communication and retention through better and faster messaging.

A centralized texting solution for any DMS

VenueVision’s new autoTEXT solution provides dealers with a centralized text messaging solution that lets staff seamlessly connect with their customers, regardless of their Dealer Management System (DMS).

This enables dealers to improve communication and service department productivity through better and faster messaging.

autoTEXT - customer-view-on-mobile-phone

autoTEXT

autoTEXT - starter package

Reduce reliance on mobile phones & costly cellular plans with a centralized desktop system

With autoTEXT, dealers don’t have to rely solely on staff mobile phones and costly cellular plans to communicate with customers; everyone has access to a centralized desktop system that sends and receives texts.
autoTEXT features and fuctions

Dealer Managed
Dealers can set a single number – or different numbers for each department – to manage texts from one place.

Enterprise Level View
Manage all dealerships from one log in. Great for BDC environments where centralized staff book service appointments, send appointment reminders, do after service follow-ups, etc.

Reduce Wireless Costs
Not only does autoTEXT streamline and centralize communication, it eliminates the cost of individual mobile phones and wireless plans.

Convenient for Customers
Customers can text to request appointments and text to ask questions about service details, costs, pick-up logistics, etc.

Easy & Fast for Staff to Use

Select from fully editable pre-built messages for each stage of communication – designed to save keystrokes.

Build your own templates – customize to your dealership.

Confirm service and sales appointments by text.

Include attachments (e.g. estimates, invoices, statements, photos, videos, PDFs, etc.).

Send service status updates at each stage of repair.

Get faster authorizations on repairs, parts orders, accessory sales, etc.

Notify on service completions with payment option and more.

Fewer customers want phone calls. They want texts.

Texts take a lot less time than repeated calls, phone conversations and voice mails. According to J.D. Power’s Customer Service Index, fewer customers want phone calls. They want texts. In fact, 27% of customers with mass market brand vehicles, 42% of premium brand customers and 41% of younger customers want to communicate by text.

Texting doesn’t just make communication better – it builds retention.

In the J.D. Power study, only half of the customers contacted by phone said they would return – but for those who got texts, that rate jumped to two-thirds.

autoTEXT message exchange between dealer service dept and customer

Status update on completion and payment options

ALL Departments Can Take Advantage Of Text Messaging

SERVICE Dept

Book & confirm appointments by text
Customers can request and confirm appointments using text messaging. Send automated service appointment reminders by text in advance of appointment to improve efficiency and lower costs.

Status updates by text
Keep customers informed throughout the repair and notify when vehicles are complete and ready for pickup.

Repair authorizations by text
Get faster approvals on repairs with text messaging. Include photos of the repair and estimates that customers can respond to from anywhere.

Pay by text
Expand upon the customer experience! autoTEXT can be enhanced with e-payment capabilities using Mobile Cashier so customers can view and pay invoices directly from their devices.

SALES & MARKETING Dept

Communicate by text
Make and confirm sales appointments or test drives, follow up with customers and answer their questions, etc.

Marketing by text
Added service appointment reminders and after service follow up schedules. Run seasonal campaigns such as winter tire specials, tire storage, etc.

PARTS Dept

Take orders by text
Faster, easier wholesale and special order parts  – notify customers on parts arrivals

ACCOUNTING Dept

A/R by text
Speed up your receivables collection. Attach statements and originals.

GET A DEMO TODAY!

We understand your automotive business. Our staff is helpful, creative and best of all experienced.

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