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Improve communication, response time and retention with texting

A centralized texting solution for any DMS

VenueVision’s autoTEXT solution provides dealers with a cloud-based dashboard for bi-directional text messaging that lets staff seamlessly connect with their customers, regardless of their Dealer Management System (DMS).  Our DMS integration texting option also allows for automated messaging at specific service points throughout the repair process to keep your customers fully informed.  This enables dealers to improve communication and service department productivity with direct and faster messaging.

Bundle-MobileCashier

Eliminate use of mobile phones & costly cellular plans with a centralized texting system

With autoTEXT, dealers don’t have to rely solely on staff mobile phones and costly cellular plans to communicate with customers – everyone has access to a centralized desktop texting system that sends and receives texts.

Automated Messages with Integration
Send automated messages based on service repair status to always keep your customers in the know

Live Status Repair link
Dynamic live status repair link sent to customers for real-time visibility to the status of their repair

Business Development Centre View
Manage multiple dealerships from one log in. Great for BDC environments where centralized staff book service appointments, send appointment reminders, do after service follow-ups, etc.

Convenient for Customers
Customers can text to request appointments, ask questions about service details, costs, pick-up logistics, etc.

Easy & Fast for Staff to Use

  • Select from fully editable pre-built messages for each stage of communication – designed to save keystrokes.
  • Build your own templates – customize to your dealership.
  • Confirm service and sales appointments by text.
  • Include attachments (e.g. estimates, invoices, statements, photos, videos, PDFs, etc.).
  • Send service status updates at each stage of repair.
  • Access internal chat window to communicate with other staff members
  • Get faster authorizations on repairs, parts orders, accessory sales, etc.
  • Notify on service completions with payment option and more.
  • Download and print full conversation history with a customer

Customers prefer texting

Texting is the highest rated contact method for customer satisfaction compared to all other communication channels.  According to a study by Dynamark, 98% of text messages are read, compared to only 22% of emails that are sent.  Additionally, 95% of texts will be read within 3 minutes of being sent! (Forbes)

Texting doesn’t just make communication better – it builds retention.

In a recent J.D. Power Customer Service Index study, only half of the customers who were contacted by phone said they would return – but for those who received texts, that rate jumped to two-thirds.

ALL Departments Can Take Advantage Of Text Messaging

SERVICE Dept

Book & confirm appointments by text
Customers can request and confirm appointments using text messaging. Send automated service appointment reminders by text in advance of appointment to improve efficiency and lower costs.

Send status updates and Live Repair Status Link by text
Keep customers informed throughout the repair and notify when vehicles are complete and ready for pickup.

Repair authorizations by text
Get faster approvals on repairs with text messaging. Include photos of the repair and estimates that customers can respond to from anywhere.

Pay by text
Expand upon the customer experience! autoTEXT can be enhanced with e-payment capabilities using Mobile Cashier so customers can view and pay invoices directly from their devices.

SALES & MARKETING Dept

Communicate by text
Make and confirm sales appointments or test drives, follow up with customers and answer their questions, etc.

Marketing by text
Added service appointment reminders and after service follow up schedules. Run seasonal campaigns such as winter tire specials, tire storage, etc.

PARTS Dept

Take orders by text
Faster, easier wholesale and special order parts  – notify customers on parts arrivals

ACCOUNTING Dept

A/R by text
Speed up your receivables collection. Attach statements and originals.

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We understand your automotive business. Our staff is helpful, creative and best of all experienced.

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