Key West Ford and Kia West launch new mobile e-payment solution from VenueVision
Andrea Backman Galasso, Dealer Principal at Key West Ford, says “What impresses me most about Mobile Cashier is the control it puts back in the customer’s hands. These days everyone is so pressed for time that every moment counts. From the customer’s perspective, 10 minutes saved getting the service invoice amount and getting it paid is 10 minutes put back into their day, put back into their control. I also like that the customers now have a preview of the amount, so if they have any questions they can call or email before arriving for pick up, once again saving the customer time. From the dealership’s perspective, I really am impressed with the level of automation and how much information is prepopulated in the forms giving very little room for error. With our large volume of relatively standard maintenance repair orders, the automated billing and payment process takes steps off of our service advisors’ hands, freeing up time for other customer interaction. While it is just one step in the service process, it is one that blends well into our goal of making our customer’s service experiences as easy and transparent as possible. Honestly, it is hard to believe that this isn’t something we’ve been doing for years!”
Dan Northcote, Fixed Operations Manager at Kia West, says “We are very happy with the launch of Mobile Cashier. Our service advisors are excited by the product because it takes very little extra work on their part and offers our customers an added convenience that they can’t get anywhere else. As a service manager I am happy with how much it will improve evening pick-ups and enhance the customer communication flow.”
Read the full news release.