VenueVision’s autoTEXT solution provides dealers with a cloud-based dashboard for bi-directional text messaging. This innovative solution lets staff seamlessly connect with their customers, regardless of their Dealer Management System (DMS). Our DMS integration texting option also allows for automated messaging at specific service points throughout the repair process to keep your customers fully informed. This enables dealers to improve communication and service department productivity with direct and faster messaging.
autoTEXT - Dealership texting solution
Improve communication, response time and retention with texting
Send automated messages with DMS integration
Dynamic Repair Status link unique to VenueVision
Send automatic appointment reminders and followups
Pre-built message templates to reduce keystroke time
Send JPEG, PDF or video attachments
Service completion with secure payment link
Download or print complete conversation history
Chat window for staff communication
All Departments Can Take Advantage of Texting
Aside from all the advantages texting provides to your Service Department, Sales, Parts, Marketing and Accounting Departments can all benefit from the quick communication texting provides. Additional texting numbers can also be purchased.
Texting Builds Customer Retention
67% of customers said they would definitely return for paid service work when they were contacted by text message updates. 90% of customers prefer to be texted than called. Fewer customers want phone calls or emails — they want texts!
Eliminate Use of Cell Phones
Eliminate use of mobile phones which can be damaged and costly cellular plans. Don’t rely on Staff use of personal phones which remove that level of management transparency. No need to purchase work phones or additional cellular plans.
We started using text messaging for service and saw an immediate upswing in turnaround time for approvals. It’s the future for dealerships that recognize this. I remember the first time an advisor sent a text for a brake job to a client that was in meetings all day. One minute later…”Go ahead.”