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Improve communication, response time and retention with texting

VenueVision’s autoTEXT solution provides dealers with a cloud-based dashboard for bi-directional text messaging. This innovative solution lets staff seamlessly connect with their customers, regardless of their Dealer Management System (DMS).  Our DMS integration texting option also allows for automated messaging at specific service points throughout the repair process to keep your customers fully informed.  This enables dealers to improve communication and service department productivity with direct and faster messaging.

98% of text messages sent from Service are read compared to only 22% of emails98%
78% of customers say text messages are the fastest way to reach them for Service Updates78%

Automation IconAUTOMATION
Send automated messages with DMS integration

Dynamic Repair Status link unique to VenueVision

Appointments IconREMINDERS
Send automatic appointment reminders and followups

Template IconTEMPLATES
Pre-built message templates to reduce keystroke time

Attachments IconATTACHMENTS
Send JPEG, PDF or video attachments

Payment Link IconPAYMENT LINK
Service completion with secure payment link

History IconHISTORY
Download or print complete conversation history

Internal Chat IconINTERNAL CHAT
Chat window for staff communication

All Departments Can Take Advantage of Texting

Aside from all the advantages texting provides t0 your Service Department, Sales, Parts, Marketing and Accounting Departments can all benefit from the quick communication texting provides. Additional texting numbers can also be purchased.

Texting Builds Customer Retention

67% of customers said they would definitely return for paid service work when they were contacted by text message updates. 90% of customers prefer to be texted than called. Fewer customers want phone calls or emails — they want texts, so give them what they want!

Eliminate use
of Cell Phones

Eliminate use of mobile phones which can be damaged and costly cellular plans. Don’t rely on Staff use of personal phones which remove that level of management transparency. No need to purchase work phones or additional cellular plans.

Text your customers in any language!


We started using text messaging for service and saw an immediate upswing in turnaround time for approvals. It’s the future for dealerships that recognize this. I remember the first time an advisor sent a text for a brake job to a client that was in meetings all day. One minute later…”Go ahead.”

HONDA, — Wayne D.


We understand your automotive business. Our staff is helpful, creative and best of all experienced.