VenueVision and GoMoto improve customer experience with streamlined dealership operations and end-to-end customer communication
GoMoto, a developer of progressive technologies for automotive service lanes that modernizes the dealership experience and drives customer engagement, proudly announces their Virtual Service Advisor Platform has been integrated with VenueVision Integrated Dealerships Solutions, the leading automotive communications platform in Canada.
GoMoto’s Virtual Service Advisor is kiosk technology for the service lane that provides streamlined, self-led customer check in and check-out. GoMoto kiosks significantly reduce the customer’s check-in and check-out time while providing a consistent experience that improves customer satisfaction and revenue. GoMoto’s turn-key, cloud-based hardware and software solutions can be dynamically tailored to any dealership process or operation.
Integrating VenueVision with GoMoto dramatically increases customer convenience and improves communications between the dealership and its service customers. Customers will be able to check in faster, authorize additional repairs faster, receive real-time status updates and checkout faster by viewing and paying their invoices ahead of arrival with Mobile Cashier. Additionally, during the repair VenueVision’s fully integrated Shuttle Tracker and Loaner software provides more efficient scheduling and dispatching, reducing frustrations for all.
“When you improve efficiencies and reduce frustrations for the customer, you give them valuable time back in their busy day and in return they reward you with greater retention and better CSI scores. A win for everyone.” - Dave Hooper, President, VenueVision.
“Working with VenueVision, the market leader in Canada, was an easy decision.”TODD MARCELL, CEO, GOMOTO
“Automotive dealers are looking to improve their dealership experience, profitability and end-to end solutions,” said GoMoto CEO, Todd Marcelle. “Working with VenueVision, the market leader in Canada, was an easy decision.”
The pairing of VenueVision CX suite with GoMoto’s Virtual Service Advisors enables us to provide an entirely new level of premium experience for dealership customers.”DAVE HOOPER, PRESIDENT, VENUEVISION
“We couldn’t be more excited to partner with GoMoto for the Canadian market. The pairing of VenueVision CX suite with GoMoto’s Virtual Service Advisors enables us to provide an entirely new level of premium experience for dealership customers.” - Dave Hooper, President, VenueVision.
GoMoto was started by seasoned automotive and technology entrepreneurs with a simple passion to develop and deploy the dealership experience of the future. GoMoto creates comprehensive dealerfocused solutions that drive sales and provide customers captivating interactive technology in-store. Their flagship product, The Virtual Service Advisor, is indoor and outdoor Kiosk technology that streamlines service check-in and increases profitability by intelligently offering customers vehicle-specific product, service, and trade equity offers.
For more information about GoMoto or the Virtual Service Advisor please visit http://www.gomoto.com or call 773.844.5382.
VenueVision Integrated Dealership Solutions' platform transforms automotive dealerships into modern digital dealers, providing a premium customer experience that drives loyalty and retention. VenueVision enables dealerships to deliver high impact, time sensitive information on customer facing screens (Digital Signage), mobile devices and by text messaging (autoTEXT) with real-time snapshots from DMS, CRM and third-party sources. Mobile Cashier, Integrated Shuttle Tracker, e-Loyalty/Rewards and Loaners/Rentals solutions are proven to increase CSI and drive greater retention and profitability for dealers.
For more information about VenueVision call 866.401.1300.
An important read for dealers who want the ultimate competitive edge.
In a recent article in Fixed Ops magazine, author Chris Justice outlines how texting will redefine car dealerships’ customer experiences. Justice goes on to describe the benefits that integrating this technology will provide to both the dealership and the customer.
It’s clearly shown in the data how more and more customers are preferring communication and updates by text over more traditional phone calls and emails. Combine this texting technology with options for mobile payments, and you are now providing cutting edge technologies and conveniences. And you can be sure that your tech savvy customers will certainly appreciate the service!
“Dealerships that have switched to text and mobile pay solutions are experiencing faster Service approvals and faster RO closes. Money enters the dealership accounts faster, thus making it easier to focus on the bottom line throughout operations.”
VenueVision’s autoTEXT and Mobile Cashier solutions allow you to integrate these technologies into your dealership’s processes, and ultimately improve your customer’s experiences. Improving your customer’s experiences is the only way to improve your customer service ratings, which in turn equals higher customer retention rates. Find out more about our autoTEXT and Mobile Cashier solutions and request a demo.
VenueVision today announced that it has joined the growing CDK Global Partner Program. As a member of the largest third-party partner program in the industry, VenueVision is now part of a secure marketplace of applications and integration choices developed to help automotive dealers succeed.
“With the new integration between CDK and VenueVision, dealerships using CDK will quickly benefit from the ease of enrolment and setup of our integrated digital solutions,” says Dave Hooper, President of VenueVision. “To get started, all they have to do is enrol through CDK’s DealerSuite estore.”
VenueVision solutions approved and integrated with CDK
VenueVision Digital Media Systems delivers high-impact, time-sensitive information on customer-facing screens, with real-time snapshots from the CDK Dealer Management System and other sources for:
- Service Appointment Screens
- Digital Service Menu Boards
- Vehicle Repair Status Updates
- Full OEM Sales & Service Content Management
- Customized, Dealer Branded Content
- Centralized Text Messaging
- Integrated Mobile Payments
- Used/Featured Vehicle Inventory
- Video Walls & Interactive Kiosks/Touch ScreensCustom Displays
"We’re very pleased to introduce VenueVision as the newest member of the CDK Global Partner Program,” said Howard Gardner, vice president and general manager, CDK Data Services. “VenueVision is a welcome addition to our vibrant program. They provide dealers with a range of partner choices and the assurance that their programs can be seamlessly integrated with our applications.”
The CDK Global Partner Program provides members with access to a diverse CDK ecosystem through the ability to integrate with a range of CDK applications, as well as with CDK dealer websites. VenueVision’s Automotive Service Package now has approved integration with CDK Drive.
For more information on VenueVision’s integrated digital signage solutions, visit http://www3.venuevision.com/digital-signage/.
About the CDK Global Partner Program
The CDK Global Partner Program now numbers 300 partner companies that together offer more than 400 unique applications auto dealers can use to run their businesses. As part of the CDK ecosystem, the CDK Partner Program provides data and workflow integration to a wide range of partners, OEMs and dealers, in a secure and reliable manner. For a full list of partners and solutions available through the partner program, go to http://www.cdkglobal.com/partners.
About CDK Global
With more than $2 billion in revenues, CDK Global (Nasdaq: CDK) is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. CDK Global provides solutions to dealers in more than 100 countries around the world. CDK is focused on evolving the automotive retail experience. They are currently serving more than 28,000 retail locations and most automotive manufacturers. CDK solutions automate and integrate all parts of the dealership and buying process. This varies from targeted digital advertising and marketing campaigns to the sale, financing, insuring, parts supply, repair and maintenance of vehicles. Visit www.cdkglobal.com.
Excerpt: The automotive industry is undergoing an era of digital disruption. With a modern, tech-savvy target audience, creating a high-energy, interactive and visual experience is no longer optional for automotive dealership showrooms – it’s a necessity. Static signs and posters simply do not captivate an audience anymore. Digital signage is engaging and interactive with the ability to be updated anytime, anywhere.