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Covid-19 and keeping your customers informed

Posted by Nicole Diemert in Company News Announcement, Industry News | 0 comments

A reminder in these challenging times how using good communication tools can help protect your customers and your staff

VenueVision - Texting

As so many businesses and people are facing challenging times and uncertainty, communication and providing safe services will be even more important to your dealership.

Of course, the most obvious practices that dealerships will be taking involve providing sanitized and hygienic surfaces and improved practices to provide minimized contact. Here’s a reminder to our VenueVision customers how some of our tools can be of great benefit to help reduce that contact as well as keep you connected to your customers.

Text updates and important information

Keeping your customers up-to-date with any changes to services or practices at your dealership can be done through text messaging. Send individual messages to your daily customers before or on the day of their appointment. Ensure your text number is easy to find on your website and social media sites, with a clear indication that customers can text in to your dealership directly. Send a targeted marketing blast using the Marketing Campaign option for a broader reach of your customer database to inform of more generic or vitally important updates.

If you have automated Appointment Reminders, we can have that messaging adjusted to keep your customers informed of any changes to appointment or procedure. Contact our support staff for more information. (support@venuevision.com)

Whatever you choose to convey to your customers, texting them will be the quickest, surest way to keep them informed and instantly updated.

Mobile payment and social distancing

Having the ability to allow customers to pay remotely is a great way to practice Social Distancing. You can send payment links to customers to pay for Service Repairs, Parts purchases and even vehicle deposits. They won’t have to be worried about touching payment terminals or having close exchanges within your dealership. In some cases, there may need to be no physical exchange at all.

Convey updates with Digital Signage

Use your digital signage screens to inform customers of changes to your hours of service and updates to your processes. Whatever important information you want to make sure your customers see, you can have it uploaded to your VenueVision digital signage screens. You can send content upload requests directly to production@venuevision.com. If you don’t have a resource for creating content, our design team can help you out.

Keep safe and healthy

No one knows for certain how long this new and challenging state of business will last, but we are here to help. We sincerely hope all of our customers and clients stay safe and healthy.

If you have any questions about how to better use your solutions, or would like any information, please reach us through our support lines at: 1-800-401.1300 or email directly to: support@venuevision.com.


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