APPOINTMENT HUB

Manage all service appointments from one centralized dashboard

Automated text messages streamline appointment bookings and rescheduling by managing inquiries, confirmations and cancellations

BOOK A DEMO

Reduce the number of no-show appointments

Track and monitor all customer responses

Customers can provide details ahead of arrival

OF TEXTS ARE READ IN LESS THAN 3 MINUTES

1 %

With 95% of text messages being read in under 3 minutes why would you want to remind your customers of their appointment any other way? Send automated text confirmation when appointment is booked and up to 2 different reminders with customized messages before appointment. All from one communication channel!

3 ways to enhance Customer Service Experience

Appointment Confirmations

Start your customer text engagement with automated appointment confirmation when Service Appointment is booked. Customer can interact with this text at any time before, during and after their appointment.

FIRST COMMUNICATION

Appointment Reminders

Provide up to 2 different appointment reminders at different time intervals to ensure early bookings don't forget and to reduce the number of no-shows. Capture customer confirmations or be alerted to Cancellation and Rescheduling requests in real-time.

OPTION FOR 2

Mobile Check-In

Confirmed Customers can be provided a secure Mobile Check-In link to provide important details ahead of their service visit. Let advisors know if anything has changed since appointment was booked, requests for additional services or attach images.

PRE CHECK-IN

Appointment Hub for BDC and coordinators

BE NOTIFIED

Be notified of customer responses, for any confirmations, cancellations or rescheduling requests

VIEW DETAILS

Easily view all current and previous service details and customer contact information

RESPOND DIRECTLY

Respond directly from appointment hub, inserting notes and details where needed

Don't just take our word for it...

Our customers have responded very well to the new communication tools! They like the convenience factor; it works great for the vehicle drop off & for the ones who have to pick up after hours and need to pay their bill in advance. Very user friendly.

Robert Fricker Service Manager, Eastgate Ford

VenueVision has provided us with fantastic software that both our team members and our customers find easy to use. Thanks to them we are operating more efficiently and our customers are being provided a better overall experience.

Dean Fera General Manager, City Buick Chevrolet

Added functionality

Bundle the Appointment Hub of autoTEXT with some of our other innovative solutions to add extra functionality. Appointment Coordinators and BDC team members can reserve Loaner or rental vehicles or Schedule Shuttle or Valet pick ups and drop offs ahead of customer appointment.

Shuttle Tracker

Manage shuttle and valet vehicles

Loaner Management

Manage any size loaner fleet