autoTEXT

A cloud-based dashboard for bi-directional text messaging. Improve communication, response time and retention with texting.

Seamlessly connect with customers

Keep customers fully informed

Improve dealership productivity

Text vs emails

98% of text messages sent from Service are read compared to only 22% of emails

98%

Preferred method

90% of people say they'd rather receive a text than a phone call from a business

90%

Best way to reach

78% of customers say texting is the fastest way to reach them for Service Updates

78%

AUTOMATION

Send automated messages with DMS integration

STATUS LINK

Dynamic Repair Status link unique to VenueVision

BUILT-IN TRANSLATOR

Text or receive customer messages in any language

ATTACHMENTS

Send JPEG, PDF or video attachments

TEMPLATES

Pre-built message templates to reduce keystrokes

HISTORY

Download or print complete conversation history

Highlight Features

Internal Chat

Fast and convenient way for staff and department members to connect quickly with private 1-1 messages or create Team Chats with multiple staff members from any department. No more email chains to manage or texting staff members on their personal phones.

BUILT-IN

Appointments

Appointment Confirmations and reminders sent at various stages reduce customer no shows and keep your customers informed.

WEB CHECK-IN

Reputation Management

Connect with customers with timely automated Follow up messages before they receive OEM Surveys. Customers can indicate and rate service experience, give dealership reviews — with notification going to appropriate staff

FOLLOW UP

Texting advantages

0 %

of customers prefer to be texted than called. Fewer customers want phone calls or emails — they want texts!

0 %

of customers said they would return for paid service work when contacted with text updates

0 %

of texts will be read in under 3 minutes. Texting your customers results in faster repair authorizations and responses

Added functionality

Bundle autoTEXT with some of our other innovative solutions to add extra functionality to your dashboard. Send automated mobile payment links to your customers, create a professional branded estimate to send by text or book a loaner vehicle, all from one easy-to-use dashboard.

MobileCashier

Express mobile payment solution

Text Estimates

Professional, trackable estimates

Loaner Management

Manage any size loaner fleet

We reviewed the marketplace and selected VenueVision to assist us to deliver an industry-leading Customer Experience while helping my team be more efficient. Their Text, Mobile Payment and Shuttle Tracker are superior to any product I have seen.

Alex Loureiro General Manager, Audi Midtown

We started using autoTEXT for service and saw an immediate upswing in turnaround time for approvals. It’s the future for dealerships that recognize this. The first time an advisor sent a text for a brake job to a client that was in meetings all day. One minute later…”Go ahead.”

Kenny Foo Fixed Operations Manager, Honda

Company

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