VenueVision – autoTEXT

autoTEXT

Improve communication, response time and retention with texting.

Seamlessly connect with customers

A cloud-based dashboard for bi-directional text messaging regardless of your Dealer Management System (DMS)

Keep customers fully informed

Improve communication and service department productivity with direct and faster messaging

Text vs emails

98% of text messages sent from Service are read compared to only 22% of emails

98%

Preferred method

90% of people say they'd rather receive a text than a phone call from a business

90%

Best way to reach

78% of customers say texting is the fastest way to reach them for Service Updates

78%

AUTOMATION

Send automated messages with DMS integration

STATUS LINK

Dynamic Repair Status link unique to VenueVision

BUILT-IN TRANSLATOR

Text or receive customer messages in any language

APPOINTMENT REMINDERS

Send automatic appointment reminders & follow ups

MARKETING CAMPAIGNS

Send and track targeted text marketing campaigns

ATTACHMENTS

Send JPEG, PDF or video attachments

TEMPLATES

Pre-built message templates to reduce keystrokes

HISTORY

Download or print complete conversation history

INTERNAL CHAT

Chat window for staff communication

Texting advantages

all departments can take advantage of texting

Aside from all the advantages texting provides to your Service Department, your Sales, Parts, Marketing and Accounting Departments can all benefit from the quick communication texting provides. Additional texting numbers can be purchased.

TEXTING BUILDS CUSTOMER RETENTION

67% of customers said they would definitely return for paid service work when they were contacted by text message updates. 90% of customers prefer to be texted than called. Fewer customers want phone calls or emails — they want texts!

GET FASTER CUSTOMER REPAIR AUTHORIZATIONS

Did you know that 95% of texts will be read within 3 minutes! Get almost immediate response for additional repair authorizations from your customers by sending a text message. You can even include images or quotes for the recommended work.

Added functionality

Bundle autoTEXT with some of our other innovative solutions to add extra functionality to your dashboard. Send automated mobile payment links to your customers, schedule a shuttle or book a loaner vehicle, all from one easy-to-use dashboard.

CUSTOMER TESTIMONIALS

What are people saying?

We reviewed the marketplace and selected VenueVision to assist us to deliver an industry-leading Customer Experience while helping my Team to be more efficient. Their Text, Mobile Payment and Shuttle Manager/Tracker are superior to any product I have seen.”

General Manager

audi midtown toronto

We started using autoTEXT for service and saw an immediate upswing in turnaround time for approvals. It’s the future for dealerships that recognize this. The first time an advisor sent a text for a brake job to a client that was in meetings all day. One minute later…”Go ahead.”

Fixed Operations Manager

Honda