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Posted by Nicole Diemert in MobileCashier | 0 comments
Are your staff members taking credit card information over the phone? If they are, they could be putting your dealership at the risk of non-compliance with privacy laws, which could lead to fines and legal action.
What happens to those jotted down credit card numbers, printouts and faxes? Will they be shredded or just thrown out? Customers are concerned about what happens to their credit card information and want to ensure it isn’t easily viewed or stored, which can put them at risk for credit card fraud.
Within the privacy laws, the process for taking credit card information is stringent and can also be time-consuming. The credit card number must be filed in a secure location, either in a safe or under lock and key. Credit card numbers must not be stored electronically. Once the customer relationship is finished, the credit card number needs to be shredded. Are all these security steps taken at your dealership?
If you’ve answered ‘no’ then it’s time to rethink your process! Stay compliant with credit card privacy laws with a streamlined, automated secure payment process.
Mobile Cashier gives staff the power to create and send custom payment links to any customer by text or email, thus connecting them securely to your dealer-branded payment portal. Dealers can use it for collecting any type of payment, such as: service invoices, vehicle deposits, parts deposits, and even receivables collection. Customers can pay in seconds from any mobile or PC-based browser. No more faxes or giving credit card numbers over the phone, no more waiting, and zero security risks.
Improve customer convenience and satisfaction as well as help protect your business and your customers. With Mobile Cashier, your customers can be assured of using a secure, safe and quick method of payment for any of their transactions at your dealership. By using Mobile Cashier, your staff need not write down and store credit card details, and your customers can feel safe knowing that their private credit card information is not stored or easily viewed. Plus the added convenience of being able to pay online streamlines the process for both your dealership and the customer, putting that valuable time back in their hands.
“Mobile Cashier is like a portable credit card machine that turns any cell phone into a payment terminal. We call it our remote POS machine. It’s simple and secure, and Dams Ford Lincoln customers love it. Feedback has been great – customers appreciate that we’re making things easier for them. And the payment screens are branded to our dealership, so that adds another layer of credibility.”
IKE PENNER, DIRECTOR OF OPERATIONS, DAMS FORD
Posted by Nicole Diemert in Company News | 0 comments
VenueVision is extremely honoured to have been featured as an Innovator in the automotive industry by Auto Remarketing Canada. Their most recent November/December 2017 edition, the ‘Innovation Issue’ showcases North American innovators.
Our interview with author Sarah Rubenoff discusses how mobile trends are pushing innovation across all dealership departments. From Sales Departments to F&I to the Service Bay, technology is driving success rates. We discuss how VenueVision is developing some of today’s top technologies and innovations to help dealers stay ahead of the competition and provide the best customer experiences.
“Every step is customized to be fully dealership branded so all communications the customer receives and all payment links they touch in the secure payment process look and feel like they are an extension of the dealership, giving greater confidence in the mobile payment.”
DAVE HOOPER, CEO, VENUEVISION
Solutions like autoTEXT and Mobile Cashier allow dealerships and their staff members to communicate and conduct business easily and quickly with their customers. This in turn provides an increased level of customer service that ultimately puts time back into the customer’s hands.
Posted by Nicole Diemert in Industry News | 0 comments
An important read for dealers who want the ultimate competitive edge.
In a recent article in Fixed Ops magazine, author Chris Justice outlines how texting will redefine car dealerships’ customer experiences. Justice goes on to describe the benefits that integrating this technology will provide to both the dealership and the customer.
It’s clearly shown in the data how more and more customers are preferring communication and updates by text over more traditional phone calls and emails. Combine this texting technology with options for mobile payments, and you are now providing cutting edge technologies and conveniences. And you can be sure that your tech savvy customers will certainly appreciate the service!
“Dealerships that have switched to text and mobile pay solutions are experiencing faster Service approvals and faster RO closes. Money enters the dealership accounts faster, thus making it easier to focus on the bottom line throughout operations.”
VenueVision’s autoTEXT and Mobile Cashier solutions allow you to integrate these technologies into your dealership’s processes, and ultimately improve your customer’s experiences. Improving your customer’s experiences is the only way to improve your customer service ratings, which in turn equals higher customer retention rates. Find out more about our autoTEXT and Mobile Cashier solutions and request a demo.
Read the full article to find about all the benefits of embracing these technologies.
