Join our team

VenueVision is a company that thrives on forward thinkers and innovators. Check our careers page to see if there’s an opening fit for you.

We want you to be part of the VenueVision team!

While we may not be actively hiring, you can send in your information for potential software/development, IT or sales positions that may be coming up. We will keep your information on file for future job opportunities.  

Bilingual Customer Service Manager

Full-time, permanent position with Oakville-based company

JOB DUTIES:

  • Build and maintain customer relationships for the company
  • Guide customers through the sales process into the support phase
  • Provide online training and onboarding of customers for all our software
  • Ensure customers are receiving the tools and support they need
  • In-depth understanding of our software programs to be able to advise and provide answers as needed
  • Educate customers on how to use our software solutions
  • Listen and understand customers’ needs and provide solutions
  • Regular follow ups with customers focusing on customer retention
  • Review customer activity and usage to recommend changes or provide assistance to benefit the customer
  • Identify areas for cross-selling and upselling

REQUIRED SKILLS:

  • Bilingual
  • Experience with providing quality Customer Service
  • Communication, listening and relationship management
  • Ability to quickly learn new software programs
  • Teaching and demonstrating software online or in person
  • Problem solving and planning
  • Time and project management
  • Managing customer expectations
  • Cross-selling and upselling

If you feel you have the skills, experience and attitude that would be perfect for this job, send your resume with cover letter to: davehooper@venuevision.com
or fill in the following and upload your resume with cover letter here.

DON'T SEE A JOB POSTED THAT FITS YOUR SKILLS?

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