Viewing posts categorised under: Mobile Payments

Security Risk Bulletin: How are you obtaining your customer’s credit card information?

Posted by Nicole Diemert in Mobile Payments | 0 comments

12.02.18

Mobile Payment - FR

Are your staff members taking credit card information over the phone?  If they are, they could be putting your dealership at the risk of non-compliance with privacy laws, which could lead to fines and legal action.

YOU’RE RISKING SECURITY

What happens to those jotted down credit card numbers, printouts and faxes? Will they be shredded or just thrown out? Customers are concerned about what happens to their credit card information and want to ensure it isn’t easily viewed or stored, which can put them at risk for credit card fraud.

Within the privacy laws, the process for taking credit card information is stringent and can also be time-consuming. The credit card number must be filed in a secure location, either in a safe or under lock and key. Credit card numbers must not be stored electronically. Once the customer relationship is finished, the credit card number needs to be shredded. Are all these security steps taken at your dealership?

If you’ve answered ‘no’ then it’s time to rethink your process!  Stay compliant with credit card privacy laws with a streamlined, automated secure payment process.

IT’S TIME TO AUTOMATE

Mobile Cashier gives staff the power to create and send custom payment links to any customer by text or email, thus connecting them securely to your dealer-branded payment portal. Dealers can use it for collecting any type of payment, such as: service invoices, vehicle deposits, parts deposits, and even receivables collection. Customers can pay in seconds from any mobile or PC-based browser. No more faxes or giving credit card numbers over the phone, no more waiting, and zero security risks.

SECURE, SAFE AND QUICK

Improve customer convenience and satisfaction as well as help protect your business and your customers. With Mobile Cashier, your customers can be assured of using a secure, safe and quick method of payment for any of their transactions at your dealership. By using Mobile Cashier, your staff need not write down and store credit card details, and your customers can feel safe knowing that their private credit card information is not stored or easily viewed.  Plus the added convenience of being able to pay online streamlines the process for both your dealership and the customer, putting that valuable time back in their hands.

“Mobile Cashier is like a portable credit card machine that turns any cell phone into a payment terminal. We call it our remote POS machine. It’s simple and secure, and Dams Ford Lincoln customers love it. Feedback has been great – customers appreciate that we’re making things easier for them. And the payment screens are branded to our dealership, so that adds another layer of credibility.”

IKE PENNER, DIRECTOR OF OPERATIONS, DAMS FORD

Mobile payment integration boosts customer experience for dealership service departments

Posted by venueadmin in Company News Announcement, Mobile Payments | 0 comments

01.11.16

With Mobile Cashier by VenueVision, dealerships can offer easy mobile payment options for customers on the go.

Mobile Cashier Invoice view
Viewing Service invoice on Dealer-branded payment page

VenueVision Media Systems, which provides high-impact, real-time digital media solutions to automotive dealerships, has just launched Mobile Cashier, an express e-payment solution for parts and service departments. Customers get dealer-branded notifications of repair completion along with a copy of their invoice on their smartphone, tablet or PC. This notification link allows customers to review and pay for their repair in advance of picking up their car.

“Mobile Cashier is an innovative leap forward for auto dealers and their service customers alike,” says Dave Hooper, President of VenueVision. “This express mobile payment solution allows service customers to skip the cashier line and pick up their vehicle at their convenience while drastically reducing the 5:00 pm rush for dealership staff. In the competitive, fast-paced automotive marketplace, great service with an emphasis on ease and convenience is vital.”

Here’s how mobile payment works:

  • Once a service repair is complete and ready for pick-up, the customer is automatically notified by email or text. The notification contains an invoice and a link to the dealer-branded payment page. This page is pre-populated with the customer’s name, invoice number and invoice amount.
  • The secure payment portal prompts the customer to enter credit card information. The transaction is then completed and notifies the dealer’s cashier of confirmed payment.
  • The customer receives a text or email confirming payment and picks up their vehicle when convenient.
  • Customers can access the dealer-branded Mobile Cashier dashboard from any mobile or PC-based browser without specialized hardware or software requirements. On the backend, Mobile Cashier is fully integrated with VenueVision’s service applications, enabling it to complete transactions in real-time.

Mobile Cashier offers an exciting opportunity for automotive dealerships to improve the customer experience, hence positively impacting a customer’s service perception directly on their personal smartphones. With mobile payment, customers don’t have to rush to pick up their vehicles before the service department closes. Additionally, service cashiers get a break from the ‘5 pm rush’. Customers can pick up their keys at reception anytime before the dealership closes – their service is already paid for. It’s a value-added service that everyone will appreciate.