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SERVICE FOLLOW-UP
Capture, monitor, communicate and grow your online
reputation — all from one centralized dashboard
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Easily collect and respond to customer feedback before issues escalate. Designed for dealerships, this tool helps you resolve negative experiences early, before they impact your CSI scores automotive performance and reputation. Strengthen your automotive reputation management by tracking responses, automating follow-ups, and encouraging positive reviews.
Customize when follow-ups are sent
Notify the right staff every time
Respond quickly by chat directly from the dashboard
Personalize your message content
Send customized instant replies to feedback
Send Google or DealerRater review links at the right time
Daily and monthly stats for all follow up messages sent and all feedback submitted. Make sure every customer received a follow up message to meet OEM requirements.