10 ways to text your customers
July 5, 2022
How are you using your texting platform? We all know that texting is the fasting growing
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Eliminate inefficient routing for your Shuttle and Valet vehicles, save time and frustration for drivers and provide an overall better customer experience
VenueVision’s Shuttle Tracker solution allows your staff to manage one of the hardest to run areas in your dealership — your Shuttle Dispatch. With Shuttle Tracker, you can replace those Post-it notes and dry erase boards with an easy-to-use, online scheduling and dispatching system. Keep track of all your Shuttle and Valet requests, whether you have one or multiple vehicles. No more calling around in the Customer Lounge throughout the day to see who needs a Shuttle!
Schedule Shuttle or Valet pick ups and drop offs on the fly, or days in advance
View accurate locations of all vehicles in real-time with large, scaleable, interactive map
See at a glance all markers indicating different times and types of pick ups or drop offs to plan a driver's route.
Select destination from stored favourites, customer history or profile details
Easy to access customer details and appointment data with DMS integration
Assign trips with one-click to send details directly to driver's phone. Notify customer of transportation details.
See a full overview for each vehicle of their daily trip history. All customer bookings are stored for each trip. Review marked trips to see overlap and areas travelled. Can help enhance time and fuel efficiencies where multiple shuttles are in place.
Take customer Shuttle requests ahead of time or at time of Service appointment, and keep them informed with text notifications and confirmations. Provide live shuttle ETA tracking and the ability to text Shuttle requests or changes.
Shuttle drivers can use VenueVision’s custom ShuttleTracker App for full integration with dealership dashboard. The App provides drivers with notification when they have been assigned trips, or allow them to claim unassigned trips. Built in chat functionality allows drivers to message customers when on route or message back to the dealership.
It’s time to update your older processes with an automated, centralized web-based system that will have your customers’ needs taken care of from the time they book their Shuttle or Valet, to the time you drop them off at their door. Provide the level of customer service and mobile technology that your customers are looking for!
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