The use of video has been proven to boost customer engagement and provides the necessary transparency for customers to make informed decisions about their service repairs.
When Service Advisors used multimedia to engage with their customers, it resulted in a 24% increase in ASR conversions.
When dealerships use video to communicate additional repair recommendations their close rates improved by 26%
Overall dollar value per repair order increased with 54% of customers agreeing to pay more for service when videos were provided.
Get more and faster approvals by providing detailed videos and images of recommended work. Help your customer’s make informed, educated decisions about required maintenance on their vehicles.
Today’s customer is mobile savvy and conduct the majority of their communications on their phone. Connect with them instantly by sending videos of their vehicle to their preferred communication channel.
Become your customer’s trusted source for service. The transparency of video will enhance the trust between customer and technicians, allowing customers to see under the hood — virtually.