10 ways to text your customers
July 5, 2022
How are you using your texting platform? We all know that texting is the fasting growing
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Send professional, trackable estimates by text or email. Customers can view from the comfort of their mobile device or desktop computer and approve or defer any recommended service maintenance.
Create prebuilt templates which can include set pricing to send quick, error-free estimates.
Add transparency and increase customer confidence and trust with specific detailed videos or images.
Show breakdown of labour, parts or other costs for each recommended service item
Select a priority level for each repair allowing customer to choose what is more urgent.
Approved work will calculate additional total costs and require a two-step authorization before submitting.
Set automated follow up messages for deferred work, or export lists for specific categories of deferred service for follow up.
Pre-build templates mean staff spend less time creating and sending estimates. Sending estimates by text means customers can quickly receive and view recommended maintenance and provide a fast response directly to their Service Advisor.
Each customer’s estimate remains part of their personal profile for quick review when needed. A centralized dashboard allows management to view and track all estimates that have been sent and see what has been approved or deferred.
Text Estimates ensures you are reaching your customers in the fastest and most direct way — straight to your customer’s mobile device by text or email. Customers can review videos and costs and send quick approval from wherever they are.
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